2009 Monthly Chapter Meetings

JANUARY

21st

Network Social @ FRESH on Wednesday, January 21st at 5:30pm

Fresh is located at 1130 S. Ridgewood Ave, Daytona Beach (1/2 mile north of Beville)

...appetizers, beverages and a door prize worth $200  Click for more info

FEBRUARY

18th

Program: Important 2009 ADA Updates

Speaker: Manuel Zarita with the EEOC

1. Explanation of the new January 2009 changes to the ADA guidelines
2. Discussion on possible business impact
3. Assist in how to best comply with the updated guidelines
4. General EEOC "Q&A" 

*This program has been approved for HRCI credit

Contact Information:

Manuel.Zarita@EEOC.gov

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MARCH

18th

Program: SMART ConversationsTM at Work

Speaker: Paul Weisman & Michele Simos, Weisman Consulting

Do you or members of your team struggle with finding the right words to express yourself when engaged in contentious issues?

• Do you find it difficult to say what’s on your mind at work because it may damage relationships?

• Would you like to effectively communicate with your team in an honest, direct way that promote collaboration and respect?

Members will get a taste of a powerful teambuilding platform and conversation style called “dialogue.” Our di.a.logicTM method has far-reaching impact in the workplace and builds on the thinking advanced by Stephen Covey’s “7 Habits of Highly Effective People” and the work of David Bohm and Peter Senge.

Session Topics and Learning Objectives:

• Understand and explain the importance of connecting at work

• Identify your personal “Trigger Style”

• Understand the Core Conditions of SMART ConversationsTM

• Understand and quantify the cost savings associated with surfacing “Undiscussables”

 Dialogue is based on the four conditions of SMART ConversationsTM:

• Shared Meaning – Are we talking about the same thing?

• Authenticity – Are we being “real” with each other

• Respect - Do we respect our own perspective and that of others?

• Trust – Do we trust each other enough to speak our minds with candor and compassion?

About the Speakers:

Paul Weisman is a trainer, a certified coach, and management consultant with strong education and business credentials in each practice area. His signature training focus is di.a.logic™--Practices for Effective Conversation, designed to significantly improve relationships and teamwork in organizations leading to higher productivity, improved staff retention, great client service and significant business results.

Michele Simos is a certified di.a.logic™ facilitator, a business writing expert and a public speaking skills trainer who has developed and delivered high-impact communications training programs organizations such as Aetna, Vangard, Turner Broadcasting Inc., EMC, Cartoon Network, Fidelity and PerkinElmer.

Di.a.logic - SMART Workshop Info - March 26, 2009 - Discount for SHRM Members

Contact Information for website:

Weisman Consulting, LLC.

73 Chelsea Street, Suite 308

Charlestown, MA 02129

617-413-4291(c)

617-948-0758(p/f)

paul@weismanconsulting.com

www.weismanconsulting.com

**See Members Only section for Discount Promotion 

APRIL

15th

Program: Stress in the Workplace

Speaker: Patty Vanderpool

Patricia “Patty” A. Vanderpool is a Supervising Licensed Professional Counselor and Certified Employee Assistance Professional. She is owner of EAP Lifestyle Management, LLC, a company providing global Employee Assistance Programs and work/life services. EAP Lifestyle Management, LLC provides workplace training, management consultation services and employee counseling.

1. To provide suggestions for recognizing and dealing with stress in employees, including resources for referral
2. Recognizing how the appropriate use of humor improves the workplace (i.e., increase productivity and decrease absenteeism)
3. Recognize the emotional and physical wellness benefits of humor
4. Demonstrate the relationship between stress levels and workplace productivity, safety and styles of communication
5. To provide suggestions for self-assessment and ways to effectively deal with personal stress levels 

*This program has been approved for HRCI credit

EAP Lifestyle Management, LLC
800.788.2077 toll-free
www.EAPLifestyle.com

CLICK for more information on EAP Lifestyle Management, LLC

**See Members Only section for Discount Promotion 

MAY

 20

Program: “Ask the Experts”

An open forum question and answer program including a panel of professionals providing insight on a broad range of HR related topics.

You may submit questions to the panel during the session, or in advance by e-mailing Ask_the_Experts@Yahoo.com

Open to both Members and the Volusia Flagler Community at large.

 Click to Download Flyer

JUNE

 17

Evening Social & Networking, 5:30 - 7:30 @ Caribbean Jacks

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JULY

 15

Program – Surviving the Recession: How to attract and retain customers

Speaker: Teri Yanovitch

• How to look through the “lens of the customer” vs. the “lens of the organization”

• How to do a Service Map that helps identify key points of contact that can change mediocre customer experience to a WOW customer experience

• Explore how to create a consistent positive and memorable customer experience

• Learn that service excellence is a way of life and should be viewed as “how we do business”

AUGUST

 19

Program: Just Like Fine Wine: The Cultural Dynamics Model

Speaker: Dr. Jarik Conrad, SPHR, MBA, MLR

Session Overview

o The human brain is a remarkable machine. Despite its prowess, people fall into almost predictable traps when it comes to understanding others—especially if they are from different cultural backgrounds. From this perspective, he has developed the Cultural Dynamics Model, which he will use to illustrate how subconscious bias can affect us all. In this session, Dr. Conrad will also demonstrate how Emotional intelligence (EI), the ability to understand and manage your emotions while simultaneously recognizing and appropriately responding to the emotional level of others, enables human resources professionals to overcome these traps.

Objectives

o Participants will learn the 10 Most Common Pitfalls of Diversity Training

o Participants will learn how people subconsciously contribute to disparities in the workplace

o Participants will learn why emotional intelligence (EI) is essential for understanding and appreciating diversity.

Dr. Jarik E. Conrad is president of the Conrad Consulting Group, LLC, which helps leaders solve complex people related challenges. He has broad leadership experience across a number of industries including positions with the St. Louis Cardinals, Union Carbide Corp, CSX, The Pillsbury Company. He has recently led Blueprint for prosperity, a large-scale strategic initiative to improve the quality of life for citizens in Jacksonville, FL. His articles have appeared in dozens of publications and he has authored several books including, “The Master of Success”, with notable authors Ken Blanchard and Jack Canfield, and “The Relationship between Emotional Intelligence and Intercultural Sensitivity”. He is a certified intercultural sensitivity expert and a certified emotional intelligent expert.

Contact Information:

Dr. Jarik Conrad, SPHR, MBA, MLR

Conrad Consulting Group, LLC

9838 Old Baymeadows Road #346
Jacksonville, FL 32256

Phone: (800) 651-4940

http://ConradConsultingGroup.com

**See Members Only section for Discount Promotion 

*This program has been approved for HRCI credit

Click for the PRESENTATION

SEPTEMBER

 16

Program: The Road to Results...or How To Use the Malcolm Baldridge National Quality Award Criteria to Win Friends and Influence People!

Speaker: Jim McCammon, SPHR, Instructor FAA Center for Management and Executive Leadership

About Jim McCammon:

Jim McCammon is a faculty member at the FAA Center for Management and Executive Leadership (CMEL) in Palm Coast, Florida. Prior to joining CMEL in 2005, Jim held management positions in both higher education and in the private sector. A former Human Resources Manager with the Aeroquip and Eaton Corporations, Jim maintains certification as a Senior Professional in Human Resources (SPHR) and helps organizations solve a variety of workforce and management development problems.

While working with Aeroquip, a Fortune 500 manufacturing company, Jim helped his facility earn the state of North Carolina’s highest Quality Award. From this experience, Jim was invited to serve as a member of the Board of Examiners for the prestigious Malcolm Baldridge National Quality Award in 2000 and again in 2004. With over 30 years experience “in the trenches” as a manager and student of organizational effectiveness, he understands and appreciates the challenges leaders face on a daily basis.

In addition to holding a bachelor’s and master’s degree from Winthrop University, Jim is also qualified to deliver nationally recognized training programs from companies like Achieve Global, KASET, and Paradigm Learning. He is also certified to administer and interpret the Myers Briggs Type Indicator (MBTI). Currently, Jim is exploring how concepts from Appreciative Inquiry and Open Space Technology can be applied to the challenge of empowering front line leaders.

Contact Information:

James.CTR.McCammon@faa.gov
4500 Palm Coast Parkway
Palm Coast, FL 32137
(386) 447-2014

*This program has been approved for 1.0 HRCI Strategic credit

What is Performance Excellence - Presentation

OCTOBER

 21

Program: Why Training Doesn’t Solve Problems – and Human Performance Improvement Does

Speaker: Ken Kinkaid , President and CEO of Kincaid Performance Solutions, LLC

Human Performance Improvement - Human performance improvement is the systematic process of discovering and analyzing important human performance gaps, planning for future improvements in human performance, designing and developing cost-effective and ethically justifiable interventions to close performance gaps, implementing the interventions, and evaluating the financial and non-financial results.

Description

This program is designed to encourage participants to challenge traditional notions of organizational problem solving by revealing the limitations of training and the capabilities of HPI.

Objectives

The participant will be able to:

• Describe the value of training in preparing employees for success and its limitations as a corrective measure for personnel, process and procedural problems.
• Describe what Human Performance Improvement is and how it works.
• Describe the difference between training as a specific intervention as opposed a one size fits all solution.
• Explain how HPI interventions are selected to exactly match the organizational problem.

About the Speaker:

Ken has a B.S. in Management and an A.S. in Fire Technology and Master’s Degree in Communications. He has successfully completed the National Fire Academy’s Executive Officer Program and returned to the National Emergency Training Center as an instructor in Executive Planning. The American Society for Human Resource Management certifies him Human Performance Improvement consultant for Training and Development. Along with his other responsibilities, Ken teaches regularly at Valencia Community College and Valencia Enterprises in the subjects of leadership and project management and process improvement as well as process safety.

Speaker Background

Why Training Doesn't Solve Problems

*This program has been approved for HRCI credit

OCTOBER

Program: Solving the Compensation Puzzle

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 *This program has been approved for HRCI credit - 2.5 credits

NOVEMBER

 18

Program: Veteran's Reemployment Workshop

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DECEMBER

Board of Directors Installation & Member Appreciation Event

Location: The Shores Resort & Spa website