Event Details

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industries millions a year.

Indeed, what society seems to be gaining in terms of knowledge and technological advancement, it’s losing on basic social values. Bosses freely intrude on subordinates’ personal space, gossiping co-workers are the norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment.

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. The benefits to Civility in the Workplace are many and will pay off immensely in every aspect of your job. 

Learning Objectives 

• Improved Communication: Review the elements of effective communication and professional behavior, including business etiquette and respect in the workplace 
• Conflict Resolution: Understand styles of conflict resolution and how we can agree to disagree, agreeably.
• Next steps: Offer attendees a go-forward plan for implementing civility practices in their workplace.

Our presenter is Alan Bernstein, SHRM-SCP, owner and Chief Human Resource Consultant of HR Office Savers, Inc. where he advises small business clients on employment practices and Human Resources solutions related to staffing, compliance, employee relations, compensation, outplacement, and more. He has worked across many areas of human resources, with extensive experience in delivering strategic staffing and retention plans for both small and large organizations throughout his career. He holds a bachelor’s degree in psychology from The University of Buffalo, is Six Sigma Green Belt Certified, and is a Senior Certified Professional with SHRM. Alan also serves on the Executive Committee of HR Florida State Council as Council Secretary.

Please RSVP by email at daytonashrm@gmail.com to save your spot!